An organization correctly managing vendor risk can realize the targeted value from the integration of third-party software, tools, and services.

Our Services

We have two primary offerings, first for pre-purchase, second for post-purchase, and a secondary stabilization service.

Vendor Evaluation

Pre-purchase, we recommend an in-depth evaluation of the short-listed candidates to create an accurate picture of the vendors capabilities, limitations, initial installation and on-going maintenance cost.

We expand the evaluation of the vendor beyond the core business functionality to include:

• Integration architecture
• Technology stack (if installing locally)
• Consulting services available for integration, adoption, and support
• Compliance profile
• Production support model
• SLAs
• Required upgrade frequency
• Initial estimate for an upgrade project

Vendor Integration

Post-purchase, we support integration efforts by leveraging the completed vendor evaluation process to increase the probability of a successful integration.

We complete detailed analysis and planning focused on:

• Detailed design to support integration
• Operating model adjustments to account for unique vendor aspects
• Document a joint production support model (if needed)
• Create a draft upgrade plan, budget, and schedule

Vendor Stabilization

If needed, for vendor implementations we were not involved with, a customized plan for post-implementation correction of vendor integration can be developed and completed to address outstanding issues.

Service Benefits

With good integration of third-party vendors the department will see improvements in integration and quality, yielding organizational benefits from risks and controls improvements.

Risk & Compliance

Strengthen the Three Lines of Defense model with accurate documentation and improved risks and controls.

• Introduce an improved profile for vendor integration with a complete set of risks and controls
• Validation of a spanning set of controls by Audit

Budget & Schedule

Account for a larger percentage of the required work by the initial project and on-going maintenance plans.

• Reduce initial project unfavorable budget variance with more accurate work estimates and staffing profiles
• Produce more accurate schedules from refined work estimates and staffing profiles

Support & SLAs

Improve the quality of the initial post-install operating model with enhanced planning and coordination.

• Reduce the impact of incidents by leveraging the integrated support model
• Improve the SLA metrics for early period adoption by reducing incident resolution times